Ground Shipping

Pickup service available Monday - Friday nationwide

Ground Shipping Price
Zone 18 x 18 x 18 inches
(up to 50lbs)
24 x 18 x 18 inches
(up to 65lbs)
2 $27.5 /box $30.5 /box
3 $31.5 /box $36.5 /box
4 $36.5 /box $40.0 /box
5 $42.0 /box $47.0 /box
6 $50.0 /box $54.5 /box
7 $57.5 /box $60.5 /box
8 $63.0 /box $69.0 /box
* Above price does not include insurance fee
* insurance fees are 1% ~ 1.5% of the content value, please refer to the actual quote
* Other dimension and sizes are allowed, please refer the [Size and Dimension Restrictions] section below
  • Please click the link 【Zone Lookup】 to find out the shipping zone. Enter the zip codes of origin and destination. Once you know the zone number, please see chart for the price

  • If box size and weight are different from the chart, please email us at charlenemoving@gmail.com or call or call us at 347-813-4070.

Fedex Zone finder

Size and Dimension Restrictions

  1. Longest side must be less than 108 inches
  2. L + W x2 + H x2 must be less than 165 inches
  3. Actual weight per box must be less than 70 pounds
Packing

Using Corrugated Box

Please use (Heavy-Duty + Double-Wall) box

(Double wall box )
Where to purchase these boxes:

You can purchase these heavy-duty and double walled boxes at below online stores. Please note that clicking on the link does not necessarily lead to the correct boxes, and you should make sure you are buying heavy-duty and doubled walled boxes. Please understand the links are subject to change as websites are frequently updated.

Shipping with Luggage

  • Please measure the (L x W x H) of the luggage from the wheel to the handle. Please be sure to provide actual measurements from the widest/longest/tallest points, as a luggage could be stuffed to the point that it can change shape.
  • Please note that we are not responsible for wear and tear to luggage, such as scratched surface, fallen parts, damages to handles, wheels, and zipper.
  • There will also be additional handling fees for a luggage.
Getting a Quote

Please download the quote form / packing list

  • Once you have filled out the quote form, please email to charlenemoving@gmail.com or charlenemoving@hotmail.com to obtain a quote.
  • We will respond in one business day and provide you with a quotation and shipping instructions.
  • Please keep the form in it's orginial file type, do not save it as pdf.
Payment and Pickup Appointment

Payment:

    Please confirm by email if you have decided to ship after receiving a quotation. Payment (both shipping fee and deposit) must be cleared before shipping:
    1. Shipping fee (Online transfer, Credit Card , and Paypal)

    2. Deposit (Credit Card / Paypal)

      Deposit will be refunded when the carrier invoices Charlene Transport and the shipping weight matches. Typically, this will be a month after you have received the package. If customer’s credit card is canceled when issuing a refund, there will be a 6% surcharge. We recommend that you use a credit card that you will not be canceling two months after you ship.

Pickup Appointment::

    Please provide us with payment receipts for both shipping fees and deposit deposit, and let us know when you’d like the pickup appointment:

    1. Monday-Friday 8AM-7PM. The appointment will usually have a 4 hour window. Charlene Transport will not be able to make an appointment at a precise time, but will do our best in getting a small pickup window for you.
    2. Pickup service are not available on holidays.
    3. If pickup window does not work for you, please label the boxes and drop off at the carrier’s location.

Rush Shipments (Same Day or Next Day Pickup):

* Before a pickup appointment can be made, payments (both shipping fees and deposit) must be paid in full and payments must be cleared by the bank.

* If packages need to be picked up on the same day or next day, the customer is to pay both the shipping fees and deposit by credit card (there will be a 6% fee).

Other things to note:

  1. Before your package is picked up, please take photos of the boxes and their contents.
  2. After sticking the labels on the boxes, please use a Sharpie to write down the tracking number on the boxes.
  3. Please write down the receiver’s name, address, and phone number in the destination nation’s official language.

Refund Policy:

  1. Full refund will ONLY be issued if the request is made within 24 hours AND before we send you shipping labels. If we have sent you the shipping labels, even if the request is made within 24 hours of confirmation, a full refund will NOT be issued.
  2. Once we have sent you the shipping labels or after 24 hrs, we will charge a $50 processing fee.
  3. Under all other conditions, there will be no refund, but you could use the credits up to 6 months.
Delivery

Delivery Time

  1. Domestic Shipping takes 3-7 Days
  2. We will provide you with a tracking number so you can check on shipment any time.